Travel Customer Service Representative Job at Consult with Tray, United States

  • Consult with Tray
  • United States

Job Description

Travel Customer Service Representative

Columbus, Ohio, United States

We're a remote travel team hiring a Travel Customer Service Representative to support our clients throughout every stage of their travel experience, from initial booking through post-trip follow-up.

You'll be the voice of our team, handling inquiries, resolving issues, and making sure every traveler feels informed and taken care of. This is a fully remote position with flexible scheduling and full training provided from day one. Prior travel industry experience is not required.

Key Responsibilities

  • Respond to client inquiries via email, phone, and messaging systems
  • Process itinerary changes, cancellations, and special travel accommodations
  • Provide accurate guidance on travel requirements and agency policies
  • Conduct proactive check-ins with clients ahead of travel dates
  • Efficiently manage and resolve customer concerns with professionalism

What We're Looking For

  • Customer-first mindset with strong communication skills
  • Experience in customer support, hospitality, or tourism preferred
  • Reliable, organized, and capable of multitasking
  • Comfortable navigating online systems and digital booking tools
  • Passionate about travel and delivering excellent service

Technical Requirements

  • Laptop or desktop computer.
  • Reliable broadband internet connection.
  • Smartphone for communication and updates.

What We Offer

  • Work-from-home flexibility
  • Flexible hours
  • Training and mentorship
  • Growth opportunities within a growing travel company
  • Access to industry discounts and travel benefits
  • Positive and team-oriented culture

Or refer someone

Job Tags

Remote work, Flexible hours

Similar Jobs

Mancan

Project Manager Job at Mancan

 ...Job Description Mancan is Hiring a Project Coordinator for a Prestigious Company in...  ...role collaborates closely with Project Manager(s) and the operations team to ensure seamless...  ...19.50 per hour, providing a competitive entry-level opportunity for a rewarding career. Job... 

Pavago

Marketing Manager Job at Pavago

 ...Marketing Manager We're looking for a Marketing Manager to own and execute multi-channel marketing initiatives. You'll be responsible...  ...for planning campaigns, managing digital channels, developing content and messaging, analyzing performance and working closely with sales... 

BRESCA MEDIA

Sales Representative, Branded Micro-Drama Series (Commission Only) Job at BRESCA MEDIA

 ...biggest market outside China, with about half of that revenue. On US phones, micro-drama apps now get more daily viewing time than Netflix, Disney+ and Prime Video (Omdia, from Sensor Tower data). Brands are following the audience. The number of advertisers on micro-... 

Reddy Neumann Brown P.C.

Marketing Intern Job at Reddy Neumann Brown P.C.

 ...Job Description Job Description Marketing Intern Job Description: We are looking for an energetic, self-motivated marketing intern...  ..., communications, market research, social media marketing, content marketing, etc. Job duties will include preparing promotional presentations... 

Ultimate Innovations, Inc.

Janitorial Worker Job at Ultimate Innovations, Inc.

 ...is needed Sunday through Saturday, and to cover special events or emergencies. Experience : At least 1 yr. experience as a janitorial worker or housekeeper. Must be at least 18 years of age. Employment Type: Full Time Years Experience: 1 - 3 years Salary:...