Customer Service Team Lead Job at PlacidWay, Mexico, NY

  • PlacidWay
  • Mexico, NY

Job Description

Job Description

Job Description

Company: PlacidWay
Location: Remote
Employment Type: Full-Time About the Role PlacidWay is seeking a Customer Service Lead/Manager to lead and optimize our global patient support team. You will oversee day-to-day customer interactions, improve patient experience, and drive lead conversion by ensuring fast, high-quality communication. Key Responsibilities

  • Manage and lead a team of customer service representatives
  • Monitor performance and track KPIs (response time, conversion, satisfaction)
  • Improve patient communication and overall experience
  • Optimize processes and SOPs for handling inquiries and cases
  • Coordinate with hospitals/clinics to ensure timely responses
  • Handle escalations and resolve complex customer issues
  • Work with sales and marketing teams to improve lead conversion

Requirements

  • 3–5+ years in customer service, operations, or support team management as a lead or manager
  • Strong leadership and team management skills
  • Excellent communication and problem-solving abilities
  • Experience with CRM systems and chat/email support tools
  • Experience in business process outsourcing or online marketplace customer service management

Apply now to lead a team that helps patients access life-changing treatments worldwide.

Job Tags

Full time, Remote work, Worldwide

Similar Jobs

St. Mary's Bank

Data-Driven Collections & Recoveries Analyst Job at St. Mary's Bank

St. Marys Bank is seeking a Collections Analyst to manage OPO/OREO, charge-offs, and recoveries. The role includes GL reconciliations, monthly reporting, and delinquency analysis to guide action plans. You will collaborate with attorneys and third-party vendors to optimize... 

Domino's Franchise

Assistant Manager - 4855 General Meyer Ave Job at Domino's Franchise

At Harmony Pizza , we are committed to being #1 in every community we serve. We take pride in helping our team members grow and reach their full potential. Join us and be part of a team that delivers great service, creates smiles, and strives to be number #1! ...

Fleak

Account Executive Job at Fleak

 ...pipelines flowing. Our founding team includes deep expertise in data, infrastructure, security and LLMs with technical leaders from Netflix, Splunk and Amazon. We are looking for strong technically-minded people who are interested in working at the intersection of AI,... 

University-of-Virgini

Assistant Professor of Philosophy Job at University-of-Virgini

 ...University of Virginia: UVA Provost's Office: College and Graduate School of Arts & Sciences: Philosophy Open Date Sep 15, 2026 Description The Corcoran Department of Philosophy at the University of Virginia invites applications for a tenure-track Assistant... 

Treasure Bay LLC

Table Games - Dealer Job at Treasure Bay LLC

 ...Description Job Description POSITION TITLE: Dealer DEPARTMENT: Table Games DIVISION: Casino Operations REPORTS TO: Pit Supervisor POSITION SUMMARY: Conducts...